The Sales and Control Department of the State Motorway Management Company (SMMC) operates 11 customer service offices along the M1, M3, M30, M35, M5, M6, M60, and M7 motorways, which primarily perform standard customer service functions.

Our 24/7 information line is available at the following local-rate number: 06-40-40-50-60. You can also contact our customer service through writing an e-mail to the following address: ugyf@autopalya.hu.

List of the SMMC’s customer services offices:

Our representatives are in continuous contact with our partners, and if needed, provide assistance in solving sales-related problems. In addition to sales, in connection with the different services, they handle daily problems related to road-use (transfers, incorrect licence plate number etc.). Czech, Austrian and Slovakian motorway vignettes are also available at our customer service offices (for detailed information click here>>).

Representatives at our 24/7 “Live” info-line (06-40-40-50-60), available at local rates, provide public information about current diversions, road closures, traffic conditions, road conditions, and even about motorway tolls in neighbouring countries. The operation of the call centre is supported by an electronic client administration system, channelling the calls through a specified menu system. This allows us to receive and initiate thousands of calls every day. The same centre is also connected to the central dispatch service.

Drivers’ comments, complaints, and suggestions are gathered primarily at our customer service offices. We employ specially trained employees to handle these issues. Specialists working on drafting government regulations pertaining to road usage rely on the feedback we receive each year.

Clients visiting our offices with complaints always receive prompt, polite and precise service. When communicating with clients – be it through personal, written or telephone correspondence – our customer service representatives abide by the following motto:

"Do unto others as you would like others do unto you!"

Under article 8 of the amended decree no. 36/2007. (III.26.) of the Ministry of Economy and Transport, the customer service offices offer the following services:

Transfer:

If the title to the vehicle is transferred by its owner, or the legal relationship authorising the use thereof is terminated during the year, the validation of the rights may then be requested for the newly purchased vehicle or the one put to use on the basis of any other legal relationship. The person applying for the registration of transfer shall present the registration papers of the newly purchased vehicle, the document evidencing the fulfilment of the reporting obligation concerning the sale of the vehicle issued by the document office, or any other document evidencing the legal relationship authorising the use of such vehicle, as well as the control slip or receipt notification evidencing the purchase of the rights at any SMMC customer service point; furthermore, he/she shall return the control slip attached to the formerly used vehicle, and shall pay the transfer fee. The transfer fee, inclusive of VAT, shall be 1,000 HUF

Change of registration number:

If the car's registration number is changed, the SMMC will transfer the authorisation to the new registration number on request. The regulations applying to this process are similar to those described in the previous paragraph, except that the fact of registration number change must be certified.

Theft / write-off:

If the motor vehicle is stolen or wrecked (written off), the customer service office of SMMC shall issue a new control coupon confirming the purchase of the authorisation, identical in toll category and validity term with the previous one, after presentation of a certificate issued by the police or the insurance company. If available, the control slip testifying the purchase of the original rights or the receipt notification must also be presented. The transfer fee, inclusive of VAT, shall be 1,000 HUF.

Incorrect toll category  / change of category:

In the event of establishing an incorrect toll category, it may be amended by SMMC’s customer service offices to the correct toll category within the validity period. Any difference in toll shall be payable or reimbursable. The registration documents of the vehicle must be presented in the course of this procedure in order to allow for the correct establishment of the toll category. The registration number registered for the newly issued rights for the appropriate toll category shall be identical with the original registration number, as testified by the vehicle registration documents. Correcting the toll category after imposing the surcharge shall not exempt the obligor from payment of the surcharge imposed previously. The fee for correcting the category, inclusive of VAT, shall be 1,000 HUF.

Incorrect licence plate number:

If an incorrect car registration number is registered, the correct number can be registered in the customer service offices of SMMC, by modifying at most two digits. In the course of this procedure the registration documents of the vehicle must be presented, together with the control slip and receipt notification testifying the purchase of the rights. The transfer fee, inclusive of VAT, shall be 1,000 HUF.

Certification of  authorisation:

If the control slip or the confirmation message testifying the purchase of the rights have been destroyed, lost or damaged, the certification of the existence of the rights can be requested. For this purpose, the vehicle registration documents shall be presented at the SMMC customer service office. Such a certificate may be issued only for the registration number and validity indicated in the registration papers of the vehicle. The fee for this service, inclusive of VAT, shall be 1,000 HUF.

Vignette purchased twice, erroneously:

If more than one authorisation was purchased for the same vehicle and for the same time period (partially or fully), the extra authorisation can be bought back from the buyer or be transferred to another registration number, or – if the authorisation is valid for less than a year – the validity period can be changed to a later date, for the same vehicle. If the start dates or the validity periods of the two or more road use authorisations are not identical, the authorisation shall be bought back only if the validity period has not yet started or, if it has already started, the other authorisation was valid throughout its whole validity. The service fee, inclusive of VAT, shall be 1,000 HUF.