Operators working at company headquarters and at depots are available round the clock (including weekends and holidays) with motorway traffic news, answers to road-use and vignette-related questions, and information about the following:

- Traffic conditions

- Current detours, lane closings, traffic congestion

- Details of accidents, the resulting traffic conditions, congestion

- Events and programmes affecting motorways

- Disaster reports

- Road conditions

- Weather and visibility conditions, precipitation, wind speed and direction, temperature, relative humidity

- During the winter season, additional information on fresh snowfall, machines currently working on the roads, snow barriers, blizzards and blocked roads

- Recommendations for bypassing congested sections

Monitoring public roads and operating a motorway information service are requirements prescribed by law. The road inspector and the traffic information service, working together, perform road-operation duties that are considered essential functions. Operators work in dedicated rooms at the company's headquarters and the engineering bureaus, where they to receive and transmit information through several different media. They notify designated company executives about serious motorway accidents. They inform motorists about the current traffic situation and any changes through our website as well as via electronic notice boards at the roadside. They stay in close contact with the Traffic Information Service (Útinform), the Hungarian Automobile Association, the National Meteorological Service and the media (various radio stations and television channels. They provide assistance to those needing help at the roadside. In the event of an accident, they notify and work with the ambulance service, the police, the fire department and with other authorities and organizations if needed, depending on the nature of the accident. 

Cooperating authorities and organisations:

- National Police Headquarters Policing Security Service

- County police traffic departments

- Budapest Police Headquarters Traffic Department

- Hungarian National Ambulance and Emergency Service

- The relevant County National Road Operation Public Companies

- AKA Ltd., the operator of the M5 motorway

- The Ministry of the Interior Crisis Management Directorate – Fire Department – Civil Defence

- The Environment Inspectorate with local jurisdiction

- Hungarian Customs and Finance Guard

- Roadside assistance organisations

- Hungarian Army

- National Service for Radiation Health Emergency Preparedness

- Local governments

Note: The central on-call service provides information about all motorways; the engineering bureaus can provide information about their own sections and those of their partner bureaus.